Contact Us, Processing Times and Returns
- Contact Us, Processing Times and Returns
DEAR CUSTOMER'S, DUE TO THE IMPACT OF COVID-19, OR SHIPPING FACILITIES WILL BE CLOSED UNTIL FURTHUR NOTICE. ALL ORDERS ALREADY PLACED, BEFORE 01/05/2021 WILL BE SHIPPED OUT NORMALLY. PLEASE FEEL FREE TOCONTINUE TO ADD OUR PRODUCTS TO YOUR WISHLIST IN THE MEANTIME. WE THANK YOU ALL FOR BEING VALUED PRO-VITAL CUSTOMERS AND LOOK FORWARD TO CONTINUE DOING BUSINESS IN THE NEAR FUTURE. STAY SAFE!
-THE PRO-VITAL TEAM
Questions or comments please feel free to contact us at:
Order Terms and Conditions:
Orders typically take 15-21 business days for processing. Please note that any return shipping costs are to be paid by the customer, there are absolutely no refunds after an item has been shipped or received. Store credit or item replacement will be given in case of physically damaged goods only, proof required.
Terms of Service
Please allow 7-10 business days for your order to be processed. Items purchased are not refundable, If an item is returned a minimum 15% restocking fee will be assessed and a credit will be given to your account at our discretion. Please contact us before for authorization. If there is a dispute on an order the dispute must be made within 24 hours of receiving your order by time of delivery on the tracking number. All international orders are unable to be tracked by us, only the purchaser may track them, please contact us for the tracking number. All fees and taxes imposed by the destination countries on international orders is the responsibility of the purchaser, not the seller. We do not assume any responsibility for international orders once shipped, if there is a problem or issue with your international order please contact your local currier to resolve the issue.