Order Terms and Conditions:
Orders may take up to 10-14 business days for processing and shipping out. Processing time is independent from shipping/delivery estimates, faster shipping does not equal faster processing times.
Once your order has been shipped you will receive an email with your tracking number so that you may track your order online. Please be advised that it may take time for your tracking number to be updated by shipping couriers.
Please be advised that due to COVID-19 there may still be delays in shipping/delivery of your orders by shipping couriers.
Please note that any return shipping costs are to be paid by the customer, there are absolutely no refunds after an item has been shipped or received.
Store credit or item replacement will be given in case of physically damaged goods only (Only within the USA), proof required. Furthermore, we are not responsible for your order once it is shipped out. If your items are damaged or do not arrive, it is your responsibility to contact the shipping carrier for your order and file a claim with them.
International Shipping and Addresses:
*Note to overseas buyers, we are not responsible for any damaged, lost or abandoned shipments due to your local post office or overseas shipping, please file a claim with your postal service in your country.
Remember, it is your responsibility to make sure you input a correct and valid shipping address at checkout. We are not liable for any undeliverable or lost items due to incorrect addresses. If any changes need to be made prior to shipping please feel free to contact us at firstname.lastname@example.org
It is also your responsibility to make sure that you fill out the correct information and description when declaring any of our merchandise for customs in your country. For more information please visit: https://www.provitalhealth.com/international-shipping-requirements/
We ship to all countries excluding North Korea, Cuba, Russia, and Iran.